Terms & Conditions
BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO ACCEPT ALL VERSIONS OF THE PROGRAM TERMS AND CONDITIONS AND ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE PRIVACY POLICY.
INSPA LOYALTY REWARDS MEMBERSHIP TERMS AND CONDITIONS
IF YOU CHOOSE TO PARTICIPATE IN THE INSPA LOYALTY REWARDS MEMBERSHIP, THESE TERMS AND CONDITIONS FORM A BINDING CONTRACT BETWEEN YOU AND CMH PARTNERS LLC, DBA INSPA ("INSPA"). BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO ACCEPT THESE INSPA LOYALTY REWARDS MEMBERSHIP TERMS AND CONDITIONS AND ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE PRIVACY POLICY, WHICH IS INCORPORATED INTO, AND PART OF THIS CONTRACT. THE INSPA PRIVACY POLICY DESCRIBES HOW WE COLLECT, USE, AND SHARE INFORMATION. YOUR CONTINUED PARTICIPATION IN THE PROGRAM AFTER WE MAKE CHANGES TO THE PROGRAM OR TO THESE TERMS AND CONDITIONS SIGNIFIES YOUR ACCEPTANCE OF SUCH CHANGES. INSPA RESERVES THE RIGHT TO UPDATE OR MODIFY THESE INSPA LOYALTY REWARDS MEMBERSHIP TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE. THOSE CHANGES WILL GO INTO EFFECT ON THE LAST UPDATED DATE SHOWN IN THE REVISED INSPA LOYALTY REWARDS MEMBERSHIP TERMS AND CONDITIONS. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE INSPA LOYALTY REWARDS MEMBERSHIP TERMS AND CONDITIONS WHENEVER YOU VISIT OUR WEBSITE.
The INSPA LOYALTY REWARDS MEMBERSHIP Member Program (the "Program") is offered exclusively by INSPA (also referred to as "we," "our," or "us"). Members (also referred to as "you," "your," agree to be bound by these INSPA LOYALTY REWARDS MEMBERSHIP Terms and Conditions ("Program Rules"), as they may change from time to time.
These Program Rules supersede all previous terms and conditions applicable to the Program. All Program benefits, offers, rewards, and services are subject to availability. Except as otherwise expressly prohibited or limited by applicable laws, INSPA may at any time amend, modify, supplement, or terminate the Program, these Program Rules, the structure for earning points or rewards even though such changes may affect the value of rewards, or the ability to obtain certain rewards. If notice of such action is required by law, it will be provided in accordance with such laws. If the Program is terminated, all unredeemed benefits will be forfeited without any obligation or liability and will not be honored upon termination or after the conclusion of the notice period, if any notice is required by law. In all matters relating to the administration of the Program, the decisions of INSPA will be final. Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other cases beyond our reasonable control.
We reserve the right to cancel or suspend your participation in the Program in the event of fraud, abuse of rewards privileges, violation of these Program Rules or any applicable laws, or at our discretion. Any rewards points in your account will become void at the time of cancellation. We may revoke some or all of your INSPA points if we determine that you received INSPA points due to an error, through fraud or deception, or in any manner not authorized.
Members are responsible for reading, understanding, and remaining knowledgeable of the Program Rules, any program rule changes, account statements, available benefits and rewards, the INSPA Privacy Policy, and other communications from INSPA in order to understand your rights, responsibilities, and status in the Program. If a member has questions about the Program or these Program Rules, the member should contact Customer Service at customerservice@inspa.com.
Members are responsible for any tax liability related to participation in the Program.
JOINING THE INSPA LOYALTY REWARDS MEMBERSHIP
Eligibility and Enrollment
Your email address is your unique membership identifier and must be provided to earn points on eligible purchases. Because we use the email address to identify you as a member and to notify you of Program benefits, you must ensure your email information is accurate and current.
An individual may enroll in the Program by fully and accurately providing applicable information to an InSpa Guest Coordinator (GSC) at any one of InSpa’s spa locations. INSPA may deny membership in the Program to any enrollee in its sole discretion and without written notice. The Program benefits and rewards are nontransferable unless expressly stated otherwise. Any such attempt to transfer or assign shall be null and void. Upon the death of a member, the member's account will be closed and any benefits or rewards in the account will be forfeited.
Privacy
Any personal information you provide to INSPA in connection with the Program will be handled in accordance with the INSPA Privacy Policy, available at inspa.com/privacy-policy. When you enroll in the Program and provide us your email address, you are opting in to receiving marketing emails from us. You may update your marketing email preferences at any time. See the INSPA Privacy Policy for more information on how to do so. Please note that even if you opt out of receiving marketing messages, you will continue to receive transactional and service-related messages from us regarding the Program.
Membership
GENERAL PROGRAM MEMBERSHIP: Membership in the Program is available to any United States resident who is at least eighteen (18) years old and provides valid and accurate personal information when enrolling. Once enrolled into the Program, you will enter at the MEMBER status level and are entitled to the rewards and benefits of membership as set out herein or in promotional materials.
EMPLOYEES: INSPA employees are not eligible to participate in the Program.
Benefits of Membership
Members will receive exclusive benefits in the form of rewards, such as INSPA LOYALTY REWARDS MEMBERSHIP points ("points"), services, and event access. Generally, communication regarding the Program, your Program account, benefits, and promotions will be sent via email. Because Program communications are generally sent via email, you are responsible for ensuring we have the most recent and accurate email. INSPA is not responsible for communications, offers, or rewards sent to out-of-date email addresses.
Earn Points
INSPA’S point-of-sale system will generally recognize that you are an INSPA LOYALTY REWARDS MEMBER at the time of your checkout. However, please inform the Guest Service Coordinator at the front desk that you are an INSPA LOYALTY REWARDS MEMBER and that we have your most recent and correct email address.
POINTS: You will receive a designated number of points for every $1 of qualifying net spend. Some exclusions apply and certain products and services may not qualify for the benefit.
BONUS POINTS: From time to time, INSPA will offer the opportunity to earn bonus points. The promotional materials may identify additional qualifying events, exclusions, and restrictions. Certain services and products may be excluded and/or limit promotional bonus points opportunities. Generally, you will be notified of any bonus point promotions by email.
CALCULATION OF POINTS: For purchases made at INSPA locations, points are calculated based on the net purchase amount of qualifying spend rounded to the nearest dollar. The net purchase amount is the spend amount after returns, discounts, taxes, shipping, tips, and any amounts redeemed with INSPA points have been deducted. Points received for items that are returned will be deducted from your points balance.
Points are not earned on the purchase of INSPA Gift Cards or on INSPA.com purchases that are shipped to locations outside the U.S. Special promotions or offers may include additional exclusions and will be disclosed within the promotion or offer terms.
EXPIRATION: Points do not expire so long as your LOYALTY REWARDS MEMBERSHIP is current. When your LOYALTY REWARDS MEMBERSHIP term expires, your INSPA points will begin to expire. Points expire six (6) months from the date the points were earned.
INSPA POINTS: Points may generally be converted at 500 points for a $5 redemption; 1000 points for a $10 redemption; 1500 points for a $!5 redemption or 2,000 points for a $20 redemption. Threshold and timing of the conversion of points may vary from time to time.
BONUS POINTS: From time to time, INSPA will offer the opportunity to earn Bonus Points. Promotional materials may identify additional qualifying events, exclusions, and restrictions. Generally, you will be notified of any Bonus Point promotions or when you have INSPA Points available for use via email. Bonus INSPA Points may have a shorter expiration date, as indicated in the promotion.
When you redeem INSPA Points to make a purchase, the value of the INSPA Note will be applied against the total purchase price, including applicable taxes and fees. Restrictions apply as set out herein and in promotional materials.
IMPORTANT NOTE: Points have no cash value and cannot be exchanged for cash or credit. You have no ownership interest in points, and these rewards collected do not constitute property. The use of the word "earn" or similar language in marketing materials in relation to the Program does not imply that the points have any value prior to conversion or redemption. Points may not be purchased or sold and are not transferable except as otherwise stated herein.
ADDITIONAL TERMS OF PARTICIPATION
Severability
If any provision of these Program Rules or the application of any such provision to any person or circumstance is held invalid, illegal, or unenforceable for any reason whatsoever, the remaining provisions of these Program Rules and the application of such provisions to other persons or circumstances shall not be affected. To the fullest extent possible, the court finding such provision invalid, illegal, or unenforceable shall modify and construe the provision so as to render it valid and enforceable as against all persons or entities and to give the maximum possible protection to persons subject to indemnification within the bounds of validity, legality, and enforceability.
No Waiver
INSPA's failure to insist upon or enforce strict compliance with any provision of these Program Rules shall not be construed as a waiver of any provision or right and will not prevent us from enforcing such right or provision in the future. Nothing in these Program Rules will limit INSPA from exercising any legal rights or remedies that it may have.
Headings
The headings for each of these Program Rules are for convenience of reference only. Such headings shall be ignored in the interpretation or construction of any of these Program Rules.
Complete Understanding
These Program Rules and the Privacy Policy referenced herein constitute the entire understanding between you and INSPA with respect to the Program.
Errors or Inconsistencies
Despite our best efforts to ensure accuracy, errors occasionally occur. We reserve the right to correct such errors at any time even if it affects pending benefits, rewards, points or INSPA Notes in your account. In the event of any inconsistency or discrepancy between the Program Rules or other statements contained in any related materials or advertising, the terms of the then-current Program Rules shall prevail, govern, and control.
Indemnification
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YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS INSPA, ITS VENDORS, OFFICERS, DIRECTORS, EMPLOYEES, DISTRIBUTORS, AND VENDORS AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE INSPA LOYALTY REWARDS MEMBERSHIP TERMS AND CONDITIONS.
Limitations of Liability and Damages
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THE PROGRAM AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS. INSPA DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. INSPA DOES NOT WARRANT THAT THE PROGRAM WILL BE UNINTERRUPTED OR ERROR FREE.
YOUR PARTICIPATION IN THE PROGRAM IS AT YOUR OWN RISK. NEITHER SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR PARTICIPATION IN OR INABILITY TO PARTICIPATE IN THE PROGRAM.
If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances shall not exceed the amount paid for your participation in the Program forty-five dollars ($45). Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above indemnities, limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
We may assign our rights and obligations under these Program Rules, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
These Program Rules are governed by the laws of the State of Washington, without regard to any conflict of law provisions. Any action relating to the Program or any transaction with INSPA must be brought in the state or federal courts located in Seattle, Washington. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
Please contact us at customerservice@inspa.com if you have a dispute regarding the Program.
If we are unable to resolve to your satisfaction any dispute you might have related to the Program, then you may begin an arbitration proceeding as provided below.
Arbitration
For purposes of this Section "INSPA," shall include its agents, employees, predecessors in interest, successors, and assigns.
Any dispute, claim or controversy arising from your participation in the Program these Terms and Conditions (other than an action pertaining solely to whether amounts due and payable to InSpa were actually paid and received) shall be resolved exclusively by binding arbitration in Seattle, Washington and shall be governed by the internal laws of the State of Washington without regard to conflict of law principles. You consent to any such dispute to mandatory and binding arbitration in Seattle, Washington under the Commercial Arbitration Rules of the American Arbitration Association; provided, however, that the American Arbitration Association shall not administer any arbitration under this Agreement. The arbitration shall be conducted by an arbitrator who shall be selected in the following manner: by agreement of the parties in dispute; or if the parties in dispute cannot agree on an arbitrator within fourteen (14) days of delivery and receipt of the Arbitration Notice, the parties shall petition a court of competent jurisdiction to select the arbitrator, which judicial proceeding shall take place in a court located in Seattle, Washington. If for any reason this arbitration provision is not enforceable, then you agree that venue in any court action will be in Seattle, Washington, and that the internal laws of the State of Washington without regard to conflict of law principles shall apply.
If you intend to initiate an arbitration proceeding, you must first send a verified and signed notice to INSPA that describes the Dispute. The Notice shall be sent by email to: customerservice@inspa.com or by mail to: INSPA 17875 Redmond Way, Suite 140 Redmond, WA 98052.
Thank you for participating in our LOYALTY REWARDS MEMBERSHIP Program! We hope you enjoy many wonderful times at InSpa!
Effective as of May 13th, 2024